Mark Gurman Interviews "Anonymous" Apple Store Employees


“Sometimes I feel closer to the “anonymous” personalities than people that work at my store,” offered one of the more active members.

Like on Twitter, the personalities are still completely anonymous during the Google+ Hangouts. The people typically, if they even have their cameras enabled, wear masks or other items to obscure their identities. “With the Google Hangouts, keeping identities private is becoming more of a challenge,” one person said. Since Google requires users to have profiles and names to use the Hangout service, these users have created fake Google accounts with fake names (sometimes that match their fake Twitter identities) to maintain anonymity.

So far, these problems have persisted through three different leaders of Apple Retail. Why can’t Apple sort this out?

Other retail chains don’t compel their employees to setup underground communities to let out their frustrations.